Returns & Exchanges
At Vaku Luxos, we strive to ensure you are completely satisfied with your premium electronics and accessories. If your purchase does not meet your expectations, you can initiate a return or exchange within 7 days of delivery.
Initiate Request
Log in to your account and navigate to the 'My Orders' section to select the item you wish to return and provide a reason for the request.
Quality Verification
Ensure the product is in its original packaging with all protective films, manuals, and accessories intact to qualify for a full refund.
Schedule Pickup
Once your request is approved, our logistics partner will arrange a convenient pickup from your delivery address within 48 hours.
Refund Processing
After the item reaches our warehouse and passes a quality check, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing